How does the “CATCH-UP” option work?

If you know in advance that you won’t be able to attend a class, simply report your absence at least 3 hours before the scheduled start time from your personal area, under the "Booking" section, by clicking "Mark as Absent" next to the relevant class (please note: this action is irreversible).

Once you've done that, go to the "Agenda" section to see how many classes you need to make up. Then click on "Show - Catch-up Class" to browse available activities and book your make-up lessons.

Personal Area → Booking → Mark as absent → Agenda → Show – Catch-up Class → Select from Calendar

Recovery lessons can be used throughout the duration of the Masterclass, from September to June. You can book a recovery lesson starting two days before the date it will take place. For example, if you wish to book a recovery for a lesson held on May 15th, you can do so starting from May 13th (subject to availability).

You’ll be able to reschedule your class in any available Masterclass regardless of location and which has free and/or accessible places due to cancellation by others.
All catch-up sessions must be completedby the end of the current season. After this date, any remaining missed classes will be automatically cleared and no longer recoverable.

We invite you to mark your absence as far in advance as possible, in order to ensure a better operation of the system.

Please note that this feature is available exclusively for annual masterclass and has to be activatedonline through your personal area. Our trainers will be automatically notified of your attendance, so they can welcome you properly. We kindly ask you not to show up for a class without completing the full process in advance, as this could disrupt the session for others.

*catch-up options:
> Padel: Padel (please respect your own skill level)
> Climbing: Climbing
> Altre Masterclass: all other Masterclasses